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From222US$ /night
Check-in
24Apr2025Select date
Check-out
25Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Av. Xcacel Lote 1, Manzana 18, Puerto Aventuras, Mexico, 77783
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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center
Puerto Aventuras4300 ft
Airports
Aeropuerto de Playa del Carmen (PCM) 13.8 mi
Cancun (CUN) 48.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Children are welcome
  • Currency exchange
  • Souvenir store
  • Hairdresser

Sports & Fitness

  • Exercise gym
  • Tennis court
  • Fitness studio

Services

  • Car rental
  • Laundry
  • Medical facilities service

Dining

  • Restaurant
  • Lobby bar
  • Poolside snack bar
  • Beach bar
  • Lunch
  • Dinner
  • Buffet breakfast

Children

  • Children's pool
  • Kids club

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Night club
  • Entertainment
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Wi-Fi in rooms
  • Air conditioning
  • Balcony

Bathroom

  • Towels

Media

  • Television
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Location

Av. Xcacel Lote 1, Manzana 18, Puerto Aventuras, Mexico, 77783
Map view
Av. Xcacel Lote 1, Manzana 18, Puerto Aventuras, Mexico, 77783
Nearby
Intersection of Punta Celis & Bahia Xcacel Streets
CEDAM Museum
1900 ft
Restaurants
Latitude 20
1000 ft
Carretera Federal 307 Km 269.5 Mz 18 Lt 4-40 Local-C1
La Caleta
1200 ft
Mza 5 Privada xel-ha Lote 22 Frente a la rampa de la marina
Santi&peccatori
600 ft
Centro Comercial Marina Local e-1a Calle Bahia Xcacel
Ksm Beach Club
1.1 mi
Playa Xpu-Ha Bonanza
Ristorante Massimo
2400 ft
Plaza Marina Edificio E Local 4 A
Makito Fusion Restaurant
2400 ft
Bahia Xcacel Centro Comercial Marina - Delphinarium
Hippos Marina Lounge
2500 ft
On the Marina Calle Bahía Xcacel
Papacito
2500 ft
Auerto Aventuras 000
Dos Chiles
2600 ft
Centro Comercial Marina Edificio D Local 1A
081 Neapolitan food
2600 ft
Calle Bahia Xcacel
Dolce Vita
2600 ft
Puerto Aventuras Marina
Cafe Ole
2800 ft
Centro Comercial Marina Marina

Reviews and Ratings

Reviews from guests about their experience.
80%
loved their spa retreat and can’t wait to return.
8.0/10
Great
Rooms
5.2
Location
6.4
Service
6.4
Dining
6.6
Guest reviews
8.0/10
based on 5 reviews
7.5
7.5/10 based on 2 reviews
Avery
United Kingdom, February  2025
6.0/10

My stay at the hotel had its ups and downs. The food was quite good, with a nice selection, and the staff were amazing, particularly at the restaurant. However, the service at the bar was painfully slow, and the noise level from other guests made it hard to relax. While I enjoyed some dining experiences, there were others that didn't meet expectations, and the rooms could definitely use an update.

Rooms
5.0
The rooms were shabby and definitely in need of an update; they felt a bit dark and uninviting.
Service
6.0
The staff were amazing and friendly, especially in the dining areas, but service at the bar was slow and could be improved.
Location
7.0
The hotel is situated in a busy area, which can be quite loud and distracting, especially with noisy guests.
Dining
7.0
Dining was hit or miss; the buffet had a good variety, but some à la carte options were disappointing and didn't taste great.
Facilities
5.0
Facilities were acceptable, but the bar area was not clean, which was disappointing.
Joshua
United Kingdom, November  2024
6.8/10

We had a mixed experience at this hotel. While the beautiful grounds and helpful staff made our stay enjoyable, the rooms left much to be desired, especially regarding maintenance and cleanliness. The dining options were varied and mostly good, though the beach was a letdown due to its size and seaweed issue.

Rooms
5.0
The room we stayed in was dated and had several maintenance issues, such as a faulty shower and a thermostat that didn’t work well, making it either too hot or too cold. It really felt like a budget room at a higher-end hotel.
Service
9.0
The service was commendable; the staff clearly worked hard to ensure we had a pleasant experience. They really do their best to keep the property clean and engaging, showing a lot of dedication.
Location
6.0
The hotel is located in a beautiful area with lovely grounds, but the beach area was disappointing due to overcrowding and seaweed.
Dining
7.0
The dining experience was quite good, with a variety of fresh food options available. I would definitely recommend booking the restaurants in advance, as they filled up quickly.
Facilities
8.0
The amenities were fairly enjoyable, with several activities provided by the entertainment team, which were a highlight of our stay.
Elliot
United Kingdom, November  2024
5.6/10

My stay was quite frustrating due to a major lack of organization, especially with the guest services and COVID testing, which made everything more stressful than necessary. On the plus side, I enjoyed the buffets and the pool activities were decent. However, I wouldn’t recommend this place due to the consistent issues we faced.

Rooms
5.0
The room was aged and had issues with the card keys failing multiple times daily.
Service
5.0
The guest services were severely understaffed, which led to long wait times and a lot of frustration.
Location
6.0
The location was decent, near a marina which was nice for walks, but the beach area had a lot of seaweed.
Dining
7.0
The food at the buffets and restaurants was generally good, but some options were quite strange, like boiled eggs in red wine.
Facilities
6.0
The pool area was nice but often lacked enough towels, which was annoying.
Jackson
United Kingdom, November  2024
5.8/10

Overall, the hotel provided an average experience for what we paid. The food options were decent, with a great variety, and the beach had clear warm water, but the room's air conditioning was a letdown, and seating by the beach was a struggle. The staff at the bars were fantastic, making our time more enjoyable, although the entertainment felt limited.

Rooms
5.0
The room was spacious but had old furniture and the air conditioning didn't work properly during the second day of our stay.
Service
7.0
The barman, Pedro Chuck and Justino Drasabot, provided outstanding service and made us feel valued; however, the overall helpfulness of staff was inconsistent.
Location
6.0
The location had four small beaches, which were crowded and lacked enough chairs, making it difficult to find a spot to relax.
Dining
6.0
Dining options included a variety of cuisines, and while the food was average, I particularly loved the cakes. However, some restaurants were closed during our stay.
Facilities
5.0
The hotel had several pools, but some areas were overcrowded and poorly maintained.
Steve
United Kingdom, October  2024
6.6/10

We had a wonderful visit that exceeded our initial concerns! The room was clean and tidy, and the entertainment team made our experience truly enjoyable. However, we did face some challenges with the check-in process and certain service aspects that could improve. The beach wasn't perfect, but the activities were a highlight, especially thanks to the dedicated staff.

Rooms
7.0
The room was clean and tidy, with comfortable beds and amenities like a fridge and hair dryer. However, the AC wasn't working properly, which was a bit disappointing.
Service
6.0
Some staff members were absolutely amazing and attentive, particularly in the entertainment team. However, we encountered a few who were less helpful, which affected our overall experience.
Location
7.0
The hotel is set in beautiful grounds, although the beach was rocky and slightly disappointing compared to my expectations.
Dining
6.0
The dining experience varied; while some restaurants were enjoyable, others didn't meet our expectations in terms of flavor and service, particularly the Mexican and Italian restaurants.
Facilities
7.0
The facilities were generally good, with several pools and activities available, but there were areas that could use improvement, such as the hydro pool.
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Rooms and Guests2 Guests, 1 Room